Customer Service Policy

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

Agreements

Policies

Company’s policies

The English version of legal agreements and policies is considered as the only current and valid version of this document. Any translated version is provided for your convenience only, to facilitate reading and understanding of the English version. Any translated versions are not legally binding and cannot replace the English versions. In the event of disagreement or conflict, the English language legal agreements and policies shall prevail.

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Information Security PolicyPrivacy PolicyRegistrar InformationTerms of ServiceAgreementsAffiliate Program AgreementChange of Registrant AgreementData Processing AddendumDomain Name Registration AgreementDomain Name Transfer AgreementDomain Registrant AgreementHosting AgreementReferral Program AgreementReseller Master AgreementPoliciesAbuse Handling PolicyBrand Guidelines and PermissionsCookie PolicyCustomer Service PolicyDomain Name Dispute ResolutionExpired Registration Recovery PolicyHostinger Responsible Disclosure Policy and Bug Reward ProgramRefund PolicyTLD Registry PoliciesTrademark/CopyrightCompany’s policiesThird Party Code of Conduct
Information Security PolicyPrivacy PolicyRegistrar InformationTerms of ServiceAgreementsAffiliate Program AgreementChange of Registrant AgreementData Processing AddendumDomain Name Registration AgreementDomain Name Transfer AgreementDomain Registrant AgreementHosting AgreementReferral Program AgreementReseller Master AgreementPoliciesAbuse Handling PolicyBrand Guidelines and PermissionsCookie PolicyCustomer Service PolicyDomain Name Dispute ResolutionExpired Registration Recovery PolicyHostinger Responsible Disclosure Policy and Bug Reward ProgramRefund PolicyTLD Registry PoliciesTrademark/CopyrightCompany’s policiesThird Party Code of Conduct

Last revised: 2023-05-10 12:13:16

How we handle Customer Service

You can contact a professional from the Customer Success team through:

Live chat:

  • From your account or from the Help Center. We will reply as soon as possible.

Note: For the security of your personal information, we strictly prohibit customers from sharing sensitive information (for example, passwords, full details of credit card, copies of ID documents, etc.) directly in the live chat feature. If you choose to do so, sharing sensitive information in live chat is entirely at your own risk and we will not be responsible for such cases and/or damages caused thereof.

Email/Ticket system

If you need any other kind of help, contact us.